THE NAKED HORSE - LOVE IT GUARANTEE
 
We've made our returns and exchanges policy with your satisfaction in mind, and we guarantee that your experience with Naked Horse will be easy and worry-free. If you don't love it, we've got you covered!

POLICY WITHIN 14 DAYS OF PRODUCT DELIVERY
If you are unsatisfied with your Naked Horse products for any reason, within 14 days of product delivery you may be eligible to return them for product credit, a product replacement, or a full refund minus shipping and handling. Please note that products must be at least 50 percent full in order to be eligible for a return or exchange.


POLICY WITHIN 15-30 DAYS OF PRODUCT DELIVERY
If you are unsatisfied with your Naked Horse products for any reason, within 15 to 30 days after product delivery you may be eligible to return them for product credit, a product replacement, or 80 percent of a full refund minus shipping and handling. Please note that products must be at least 50 percent full in order to be eligible for a return or exchange.


POLICY WITHIN 31-90 DAYS OF PRODUCT DELIVERY
If you are unsatisfied with your Naked Horse products for any reason, within 31 to 90 days after delivery you may be eligible to return them for product credit, or a product replacement.
Please note that products must be at least 50 percent full in order to be eligible for a return or exchange.

Naked Horse Love it Guarantee returns and exchanges can be initiated with an email request to info@naked-horse.com and a Customer Care agent will contact you with the next steps required for completing the return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.