RETURNING PRODUCTS TO US:

Please send returns & exchanges to the following address:

NAKED HORSE Returns Department
1 Viscount Court
South Way
Andover 
SP10 5NW
UK

Please include:
1. The items being returned
2. A copy of your order confirmation or state your order number on a piece of paper
3. A note explaining your reason for the return

 
Once received , returns are processed within 2 working days.
 

REFUND POLICY:

POLICY WITHIN 14 DAYS OF PRODUCT DELIVERY
If you are unsatisfied with your Naked Horse products for any reason, within 14 days of product delivery you may be eligible to return them for product credit, a product replacement, or a full refund minus shipping and handling. Please note that products must be at least 50 percent full in order to be eligible for a return or exchange.


POLICY WITHIN 15-30 DAYS OF PRODUCT DELIVERY
If you are unsatisfied with your Naked Horse products for any reason, within 15 to 30 days after product delivery you may be eligible to return them for product credit, a product replacement, or 80 percent of a full refund minus shipping and handling. Please note that products must be at least 50 percent full in order to be eligible for a return or exchange.


POLICY WITHIN 31-90 DAYS OF PRODUCT DELIVERY
If you are unsatisfied with your Naked Horse products for any reason, within 31 to 90 days after delivery you may be eligible to return them for product credit, or a product replacement.
Please note that products must be at least 50 percent full in order to be eligible for a return or exchange.